Terms and Conditions

Before starting our coaching partnership, it is essential to establish a clear understanding of the coaching process and our respective roles within it. Please read the Client Agreement and sign at the end to indicate that you agree and understand the expectations for this process. 

As a client, I understand and agree that I am fully responsible for my well-being, including my choices and decisions. I am aware that I can choose to discontinue coaching at any time. I recognize that coaching is not psychotherapy, and professional referrals will be made if needed. Life coaching is a relationship between a client and a coach that is designed to facilitate the creation and development of the Client's personal goals. The relationship is also intended to develop strategies for implementing a plan to achieve those goals. An initial assessment will be conducted to provide valuable information that guides and focuses our coaching relationship. An assessment will provide new explanations for behaviors, discover new possibilities, and generate a baseline of information about you, the Client. You acknowledge and agree that in the course of the coaching services, I may ask questions that are personal, challenging, or disturbing. You also acknowledge and agree that you are fully responsible for your physical, mental, and emotional well‐being, and for any actions, choices, and decisions made as a result of the coaching. 

You waive and release any claims arising from or resulting from my questions, suggestions, and advice (or lack thereof) and from actions, choices, and decisions you may make. Life coaching encompasses all aspects of life, including work, finances, health, relationships, education, and leisure activities. I acknowledge that deciding how to handle these issues and implementing my choices is exclusively my responsibility. 

Life coaching does not treat mental disorders as defined by the American Psychiatric Association. Life coaching is not a substitute for counseling, psychotherapy, psychoanalysis, mental health care, or substance abuse treatment, and is not to be used in place of any form of therapy. I acknowledge that I have been completely honest about my health history, mental health history, and previous treatments for substance abuse that may impact my coaching relationship. If I am currently in therapy or under the care of a mental health professional, I have consulted with this person regarding the advisability of working with a life coach, and they are aware of my decision to proceed with the life coaching relationship. I am willing to sign a Release of Information form so that my coach and my counselor may collaborate on my coaching.

I understand that information will be held as confidential unless I state otherwise, in writing, except as required by law to include. 

* If I become a danger to myself or someone else 

* If I abuse a minor or an older adult

* If I am involved in a court case against my coach 

I understand that life coaching is not to be used in lieu of professional advice. I will seek professional guidance for legal, medical, financial, business, spiritual, or other matters as needed. I understand that all decisions in these areas are mine alone, and I acknowledge that my decisions and actions regarding them are my sole responsibility. 

Coaching will be an ongoing relationship that may last several months, although either party can terminate the relationship at any time. However, it is recommended that one additional session be held after the Client decides to quit. Some or all of the coaching may be conducted via telephone. Coaching can involve brainstorming, clarifying values, completing written assignments, education, setting goals, identifying plans of action, promoting accountability, making requests, agreeing to change behavior, examining lifestyles, and questioning. Coaching is most effective when both parties are honest and straightforward in their communication.

Except as expressly provided in this agreement, there are no guarantees or warranties, refunds, express or implied, regarding the outcomes of my coaching.

You may text (preferred) or email between sessions if you need "spot coaching", have a problem, or can't wait to share a win with me. I enjoy delivering this extra level of service. Unless noted in package purchase, this service is charged on a monthly basis.  I kindly request that you limit the extra calls to five or ten minutes. When you leave a message, please let me know if you'd like a callback or if you are sharing. The level of communication will vary depending on the coaching package you purchased. By accepting "spot coaching" as an additional service, you fully understand and agree that if the communication does not adhere to ethical guidelines, or a professional relationship, the communication will cease at any point in time without penalty to Sophia Benson. Prior to beginning, both parties agree to the fee of $ 285 per 60-minute session, paid in full at the beginning of each session, unless the Client has chosen a coaching package, in which case payment is due at the beginning of package start date for the agreed-upon package sessions. Sessions exceeding 50 minutes will be billed in 15-minute increments and must be paid in full at the end of the session. 

Desired forms of payment include Zelle (IntimateWellnessSolutions@gmail.com) or cash. All sessions begin at the scheduled time and will not extend beyond 60 minutes, regardless of any late starts due to client delays. The Client will notify the coach 24 hours in advance of cancellations for scheduled calls or sessions, understanding that the coach will bill for missed appointments. For packages that have been purchased, and arranged 60-minute weekly sessions have been secured, the Client is responsible to inform coach 24 hours prior to session about cancellation. Packaged 60-minute sessions will NOT carry over if client no-shows scheduled session. I agree to make every effort to reschedule cancelled sessions promptly. The Coach meets with the Client via Zoom, FaceTime, or on a case-by-case, limited basis, in Person. 

Coach responses to client inquiries will meet a 24-hour standard for an acknowledgement and reply to the original message for the duration of the coaching agreement. Emails, texts, or calls will be returned Monday through Friday during the hours of 10:00 a.m. Arizona Time and 5:00 p.m. Emails, texts, or calls on Saturdays may not be returned until Monday at the discretion of the Coach. Calls between sessions should be limited to no more than 10 minutes, unless otherwise noted in an agreed-upon coaching package. Emails, texts, or calls on Sundays will not be returned until Monday.